Frequently Asked Questions


What features can I have on my website?

There are many features that can be included on a modern website. Examples include a contact form, a picture gallery, a blog, a testimonial section, a newsletter opt-in, a video feature, a discussion forum, a customer review feature, social media links, a map location, and more…We will work closely with you to understand your needs and what features might be most appropriate to achieve your goals for the website.


Where are you based?

We are based in Beverly, Massachusetts – on the beautiful North Shore.


How do you make the websites?

We use a variety of technologies to create websites. One such technology is WordPress, the content management system (CMS) that currently powers over 30% of websites worldwide.

We are also skilled in HTML, CSS, and Javascript and can create custom components whenever needed.


Who owns the domain and website?

It is important that you register the domain in your name. That way, you will always be the owner of that domain name. We will guide you through the registration process as part of our service.

Tilret Web Design will help you choose a fast and reliable hosting service but the account should be under your name and you are responsible for all hosting fees. Hosting credentials must be shared with us throughout the duration of the subscription period so we may perform the agreed upon maintenance and support activities.


Will I be able to make changes to the website myself?

Yes. You will be able to make changes such as correcting misspellings in your content, changing images, or adding new blog posts (if applicable). Other revisions should be requested from Tilret Web Design as part of your monthly support service.


I made my own website but it doesn't function and display properly. Can you help?

Absolutely. We understand the allure of building your own site using one of the popular site builders available today. But we also understand that sometimes, things don’t turn out as intended. We can check your website, diagnose the problem, and fix it.


I built my own website but now want to change platforms or hosting providers. Can you help?

Yes. We can work with you to obtain new hosting and then complete the necessary tasks to migrate your website and content to the new host.

We can also help you change platforms. For example, if you made your website with Wix, we can convert it to a WordPress site.


How does a subscription-based web design service work?

Instead of the large up-front payments required by traditional web design services, a subscription-based service bundles the design cost with the monthly maintenance fee. This allows you to have one predictable monthly payment.

It also allows us to continue working with you. Traditional web design services may create your website and then just leave you to manage it. You may never hear from them again. In contrast, Tilret Web Design will be there for you to manage your site – making sure everything is updated, backed up, and secure. We will take care of all the details so you don’t have to worry about them and can instead focus on running your business or organization.


What is the monthly subscription fee?

The monthly fee depends on the individual project. Some projects require more features and maintenance than others and will thus have a higher fee. But there will be no surprises. We will work closely with you to understand your needs and plan accordingly. A personalized description of work will detail what features we will add and what services we will provide and you will know exactly what your monthly fee will be when you sign on with us.


What happens at the end of my subscription?

One option is to have another meeting with Tilret Web Design to discuss whether your site is ready for a redesign or update. If so, we can sign you up for another subscription period at the same rate and perform the agreed upon design changes and updates.


Why should I work with Tilret Web Design?

We care about our work and our clients. Your success is our success.

We don’t just want to design a website, hand it off to you, and part ways forever.
We want to work closely with you to ensure all your needs are met. Websites can be complicated and must be consistently monitored and updated to ensure your message gets out to your customers. We can take care of this maintenance and allow you to stay focused on the other aspects of running your business or organization.

We also realize that the traditional up-front costs of website design can be shocking and may not fit easily into an organization’s monthly budget. So Tilret Web Design has implemented the subscription model for website design and maintenance. By packaging the website design cost and the ongoing maintenance it needs into one predictable monthly payment, budgeting woes are alleviated.


How long have you been making websites?

We have not been in the design business the whole time, but our first websites were created in 1999. This was the age of dial-up modems, animated GIFs, useless javascript features, and blue backgrounds with bright yellow text 🙂
Let’s just say that websites are far more beautiful and functional these days.


Do I need to provide all the content for my website?

Yes, we ask you to provide all content text, graphics, photographs, logos, trademarks, and other artwork you would like included on the website. In some cases, we may be able to assist with content procurement or generation for an additional fee. We require that all such materials are owned by you or that you have been granted permission from the rightful owner(s) to use those materials.

Of course, we will be working closely together to meet your vision and requirements. Once we have a basic framework in mind, we will guide you on what materials we need for each page.


What are the costs of your services?

The costs depends on the individual project. Some projects are more complicated than others and require implementation of additional features. We treat each on a case-by-case basis. 

In many situations, we offer subscription-based pricing. This allows you to spread out the up-front costs of the project over the life of the subscription period.


I have a website but lost touch with the original developer. Can you help with support?

Yes. We can take over the necessary support and maintenance to ensure your website is up-to-date and functioning properly.

We can also provide training so you are able to make minor edits and updates to your website yourself.


If I choose a monthly support and maintenance plan, what are the terms of the subscription?

Our standard subscription term is 12 months. If you require different terms, please contact us and we can discuss options.


What is included with the monthly maintenance?

All packages include weekly site backups, weekly security scans, regular plugin updates, monthly hosting reports, and link-checking and functional review. Each package also includes a certain number of minutes each month for content updates or minor revision requests.

We also offer add-on features such as privacy policy setup and monthly monitoring, Google analytics reports, email-marketing check-in, social media integration and check-in, email account management, review or discussion board monitoring or moderation, and spam monitoring.

Specific services available will depend on the goals of the project. We will work closely with you to explain the “whats” and “whys” of each service offering so you can make an informed decision.


Can I cancel my subscription?

You may cancel your subscription up to the point where the final design is agreed upon. Once your website has been built, there is a 12-month minimum commitment to cover the resources and labor put in up to that point.